Get Help
For General EVV Questions
Examples: EVV start date questions, request a new EVV start packet or forms, email help, email on file confirmation,
device or exemption questions, training, etc.
CHAT
Click Live Chat in the bottom right of the window.
CALL
Contact us: 8:30 am – 4:30 pm
Monday through Friday
- 1-877-479-7577, Option #9 – for EVV only
- Option #1 for all other non-EVV/payroll related questions
MAEVVhelp@tempusunlimited.org
IN-PERSON
Boston, Salem, Stoughton,
Worcester and W. Springfield
Office Hours: 8:30 am – 4:30 pm
Monday through Friday
For more information: Click here
For Technical EVV Questions
Examples: HHAeXchange Welcome email, EVV Portal Registration, EVV Mobile App, password resets, error messages in the EVV Portal
or the EVV Mobile App, canceling locked shifts, support with creating a manual shift or approving time, etc.
Note: This is NOT training.
TECHNICAL SUPPORT
Connect with an EVV Support team member here:
- Zoom: https://zoom.us/meeting/register/tJ0scuGhpzMtHtfJSSfFZ5I7lpBA_gK5woPu
- Meeting ID: 991 5899 8743
- Security checked passcode: EVVHELP
- Available: Monday through Friday 9:00 AM to 4:00 PM
CHAT
Click Live Chat in the bottom right of the window.
CALL
Contact us: 8:30 am – 4:30 pm
Monday through Friday
- 1-877-479-7577, Option #9 – for EVV only
- Option #1 for all other non-EVV/payroll related questions
MAEVVhelp@tempusunlimited.org
EVV Guides
Guias EVV (espanol)
Please see below for helpful resources and quick start guides designed to help you use EVV.
EVV System Registration
EVV Mobile Application
- Downloading and Activating the EVV Mobile App
- Saving a bookmark or favorite on your mobile device
- Clocking in using the EVV Mobile App
- Clocking out using the EVV Mobile App
- Changing your language in the EVV Mobile App
- Changing your password in the EVV Mobile App
- Logging into the EVV Mobile App
EVV Portal
- Logging into the EVV Portal
- Finding a timesheet
- Viewing timesheet details
- Approving a shift
- Approving a long or short shift
- Adjusting a shift
- Denying a shift
- Creating a manual shift
- Creating a PTO shift
- Submitting a timesheet for payment
- Changing your password in the EVV Portal
- Changing your language in the EVV Portal
- Changing Notification Settings in the EVV Portal
- Saving a favorite or bookmark in a desktop browser
Consulte a continuación recursos útiles y guías de inicio rápido diseñadas para ayudarle a utilizar EVV (guías en español).
Registro del sistema EVV
Aplicación móvil EVV
- Para Descargar y Activar la EVV Mobile App
- Guardar un Favorito o Marcador en un Dispositivo Móvil
- Para Registrar la Hora de Entrada Usando la EVV Mobile App
- Para Registrar la Hora de Salida Usando la EVV Mobile App
- Para Cambiar Su Idioma en la EVV Mobile App
- Para Cambiar Su Contraseña en la EVV Mobile App
- Iniciar Sesión en la EVV Mobile App
Portal EVV
- Para Iniciar Sesión en el Portal EVV
- Para Buscar una Hoja de Tiempo
- Para Ver los Detalles de la Hoja de Tiempo
- Para Aprobar Turnos
- Para Aprobar un Turno Largo o Corto
- Para Ajustar un Turno
- Para Denegar un Turno
- Para Crear un Turno Manual
- Para Crear un Turno de PTO
- Para Entregar una Hoja de Tiempo para el Pago
- Para Cambiar Su Contraseña en el Portal EVV
- Para Cambiar Su Idioma en el Portal EVV
- Para Cambiar la Configuración de las Notificaciones en el Portal EVV
- Guardar un favorito o marcador en un navegador de escritorio