Personal Care Management / PCA

PCA Satisfaction Survey 2021

PART OF Community Programs

Personal Care Management/PCA program

The Personal Care Attendant (PCA) Program is a MassHealth program that assists people with long-term disabilities live at home independently. This is a consumer-directed program, which provides personal care services for people with disabilities.

Through our PCA Program, Tempus Unlimited serves over 7,000 individuals living in Massachusetts, including Cape Cod and the Islands. This program serves people of all ages, disabilities and backgrounds. Options has staff who speak Spanish, Portuguese, Cape Verdean Creole, Haitian, Arabic, Russian, Chinese, and English.

Personal Care Attendants are hired, trained and supervised by the person with the disability (consumer). PCAs do not work for Tempus Unlimited, or any other agency – they work for the consumer. As the employer, a consumer chooses who to hire, sets up a PCA schedule and trains PCAs to meet his or her own personal needs. PCAs are paid based on timesheets that are sent to the Fiscal Intermediary.

If the consumer cannot independently manage his or her PCA program, the consumer may have the help of a surrogate. The surrogate is often a family member but may be any other person identified by the consumer who has the ability to manage the program.

For the Official Website of the Personal Care Attendant Quality Home Care Workforce Council please click here http://www.mass.gov/pca

PCAs can help with Activities of Daily Living (ADLs) such as:

Mobility/transfers
Passive range of motion
Taking medications
Bathing or grooming
Dressing or undressing
Eating
Toileting

PCAs can also help with Instrumental Activities of Daily Living (IADLs) such as:

Laundry
Shopping
Housekeeping
Meal preparation and clean-up
Transportation to medical appointments
Maintaining adaptive equipment

The Personal Care Attendant program is available to people with disabilities who meet the following conditions:

Have MassHealth Standard or CommonHealth or be enrolled with a Senior Care Option or 1Care Plan.
Physical assistance must be medically necessary.
Have a permanent or chronic disability that impairs their ability to perform activities of daily living without physical assistance.
Needs physical assistance with two or more activities of daily living.

Mass PCA Directory (helping Consumers looking for a PCA and helping PCA’s look for work):

Mass PCA directory is sponsored by the PCA Workforce Council and it offers a comprehensive and current list of people in Massachusetts who are ready to provide personal care and consumers who are hiring PCAs. Visit www.masspcadirectory.org to get started!

New how-to training videos are available for consumer-employers on how to use the Mass PCA Directory. Learn how to register, post a job and manage messages.

MassHealth PCA Program and overtime rules:

http://www.mass.gov/eohhs/consumer/insurance/masshealth-member-info/pca/pca-overtime-faqs.html

Collective Bargain Agreement

CBA Letter to Consumers PCA (English)

CBA Letter to Consumers PCA (Spanish)

PTO Terms (English)

PTO Terms (Spanish)

Tempus PCA Consumer Handbook

PCA Vaccine Information: Important Reminder

MassHealth recently sent out a communication to all Consumers, Surrogates, and PCAs regarding the PCA vaccine requirement. If your agency is receiving phone calls about this correspondence, it is very important to inform Consumers and PCAs that vaccine attestation forms should NOT be sent to MassHealth, PCMs, or FIs. Instead, individual Consumer-employers and PCAs may retain these attestation forms for their own records, as needed.

Any calls you receive from PCAs regarding vaccine related questions may be redirected to the LTSS Provider Service Center, as they are prepared to take these calls:

Phone: 1-844-368-5184
Email: support@masshealthltss.com

Please do not direct callers to contact MassHealth customer service with questions about the vaccine requirement. Instead, they may contact the LTSS Provider Service Center using the contact info above.

PCA Vaccine Information 2021

Paid Family Medical Leave (PFML) Notice

PFML Notice MassHealth PCA Program 2021.01 – English

PFML Notice MassHealth PCA Program 2021.01 – Spanish

To apply for PFML, PCAs should call:
The Department of Family and Medical Leave 833-344-7365 8:00am to 5:00pm

To apply for PFML, PCAs should call:

The Department of Family and Medical Leave

833-344-7365

8:00am to 5:00pm

Massachusetts Emergency Paid Sick Leave

Important additional Policies and Forms

Contact

Personal Care Management/PCA program:

Phone:

800-924-7570 #3

Fax:

877-867-1890