evv support - Tempus Unlimited

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Get Help

For General EVV Questions

Examples: EVV start date questions, request a new EVV start packet or forms, email help, email on file confirmation,
device or exemption questions, training, etc.

CHAT

Click Live Chat in the bottom right of the window.

CALL

Contact us: 8:30 am – 4:30 pm

Monday through Friday

1-877-479-7577, Option #9 – for EVV only
Option #1 for all other non-EVV/payroll related questions

EMAIL

MAEVVhelp@tempusunlimited.org

IN-PERSON

Boston, Salem, Stoughton,

Worcester and W. Springfield

Office Hours: 8:30 am – 4:30 pm

Monday through Friday

For more information: Click here

For Technical EVV Questions

Examples: HHAeXchange Welcome email, EVV Portal Registration, EVV Mobile App, password resets, error messages in the EVV Portal
or the EVV Mobile App, canceling locked shifts, support with creating a manual shift or approving time, etc.

Note: This is NOT training.

TECHNICAL SUPPORT

Connect with an EVV Support team member here:

Zoom: https://zoom.us/meeting/register/tJ0scuGhpzMtHtfJSSfFZ5I7lpBA_gK5woPu
Meeting ID: 991 5899 8743
Security checked passcode: EVVHELP
Available: Monday through Friday 9:00 AM to 4:00 PM

CHAT

Click Live Chat in the bottom right of the window.

CALL

Contact us: 8:30 am – 4:30 pm

Monday through Friday

1-877-479-7577, Option #9 – for EVV only
Option #1 for all other non-EVV/payroll related questions

EMAIL

MAEVVhelp@tempusunlimited.org

EVV Guides

Guias EVV (espanol)

Please see below for helpful resources and quick start guides designed to help you use EVV.

EVV System Registration

EVV Mobile Application

EVV Portal

Consulte a continuación recursos útiles y guías de inicio rápido diseñadas para ayudarle a utilizar EVV (guías en español).

Registro del sistema EVV

Aplicación móvil EVV

Portal EVV