Get Help
EVV Guides
For General EVV Questions
Examples: EVV start date questions, request a new EVV start packet or forms, email help, email on file confirmation,
device or exemption questions, training, etc.
CHAT
Click Live Chat in the bottom right of the window.
CALL
Contact us: 8:30 am – 4:30 pm
Monday through Friday
- 1-877-479-7577, Option #9 – for EVV only
- Option #1 for all other non-EVV/payroll related questions
IN-PERSON
Boston, Salem, Stoughton,
Worcester and W. Springfield
Office Hours: 8:30 am – 4:30 pm
Monday through Friday
For more information: Click here
For Technical EVV Questions
Examples: HHAeXchange Welcome email, EVV Portal Registration, EVV Mobile App, password resets, error messages in the EVV Portal
or the EVV Mobile App, canceling locked shifts, support with creating a manual shift or approving time, etc.
Note: This is NOT training.
TECHNICAL SUPPORT
Connect with an EVV Support team member here:
- Zoom: https://zoom.us/meeting/register/tJ0scuGhpzMtHtfJSSfFZ5I7lpBA_gK5woPu
- Meeting ID: 991 5899 8743
- Security checked passcode: EVVHELP
- Available: Monday through Friday 9:00 AM to 4:00 PM
CHAT
Click Live Chat in the bottom right of the window.
CALL
Contact us: 8:30 am – 4:30 pm
Monday through Friday
- 1-877-479-7577, Option #9 – for EVV only
- Option #1 for all other non-EVV/payroll related questions