For General EVV Questions

Examples: EVV start date questions, request a new EVV start packet or forms, email help, email on file confirmation,
device or exemption questions, training, etc.

CHAT

Click Live Chat in the bottom right of the window.

CALL

Contact us: 8:30 am – 4:30 pm

Monday through Friday

  • 1-877-479-7577, Option #9 – for EVV only
  • Option #1 for all other non-EVV/payroll related questions

IN-PERSON

Boston, Salem, Stoughton,

Worcester and W. Springfield

Office Hours: 8:30 am – 4:30 pm

Monday through Friday

For more information: Click here

For Technical EVV Questions

Examples: HHAeXchange Welcome email, EVV Portal Registration, EVV Mobile App, password resets, error messages in the EVV Portal
or the EVV Mobile App, canceling locked shifts, support with creating a manual shift or approving time, etc.

Note: This is NOT training.

TECHNICAL SUPPORT

Connect with an EVV Support team member here:

CHAT

Click Live Chat in the bottom right of the window.

CALL

Contact us: 8:30 am – 4:30 pm

Monday through Friday

  • 1-877-479-7577, Option #9 – for EVV only
  • Option #1 for all other non-EVV/payroll related questions