About EVV          I need to…          Get Help 

Click here to view the MassHealth EVV Letter (English) & (Spanish)

If your EVV mobile app isn’t working, click here to download the latest version: https://info.hhaexchange.com/update_app

Get Help With EVV

Quick Links:

Contact Tempus FI

Consumers and PCAs can contact Tempus FI with general questions about EVV. Tempus FI offers live support in multiple languages. Contact us 8:30am-4:30pm, Monday through Friday.

Phone:                  877-479-7577 

Live Chat:         

Email:                  MAEVVhelp@tempusunlimited.org

In-Person:           Click here to find an in-person location near you

Zoom:                  1:1 virtual sessions via Zoom:

                            EVV Virtual Support Room

We are available  Monday – Friday 9:00AM – 4:00PM.

Meeting ID: 991 5899 8743

Security checked passcode EVVHELP

Click on the link below and join us. We are here to answer your EVV questions and assist

With the EVV process.


Contact Your PCM Agency

Consumers can contact their Personal Care Management (PCM) agency if they have general questions about EVV or need extra help with EVV.

If you have your PCM agency or Skills Trainer’s contact information, please contact them directly.  If not, you can click here for a listing of PCM agency contact information.

Create an Email Address below:

Please make sure you provide your new email address to Tempus once you have created it. Go to https://evvweb.tempusunlimited.org/ to share your new email with Tempus. 

Need help creating an email address?  Please click one of the resources below to get help:








Please click here to read about EVV Frequently Asked Questions (FAQs).

Learn About EVV


Please click here to visit our “About EVV” page and learn more about EVV.