For General EVV Questions

Examples: EVV start date questions, request a new EVV start packet or forms, email help, email on file confirmation,
device or exemption questions, training, etc.

CHAT

Click Live Chat in the bottom right of the window.

CALL

Contact us: 8:30 am – 4:30 pm

Monday through Friday

  • 1-877-479-7577, Option #9 – for EVV only
  • Option #1 for all other non-EVV/payroll related questions

EMAIL

MAEVVhelp@tempusunlimited.org

IN-PERSON

Boston, Salem, Stoughton,

Worcester and W. Springfield

Office Hours: 8:30 am – 4:30 pm

Monday through Friday

For more information: Click here

For Technical EVV Questions

Examples: HHAeXchange Welcome email, EVV Portal Registration, EVV Mobile App, password resets, error messages in the EVV Portal
or the EVV Mobile App, canceling locked shifts, support with creating a manual shift or approving time, etc.

Note: This is NOT training.

TECHNICAL SUPPORT

Connect with an EVV Support team member here:

CHAT

Click Live Chat in the bottom right of the window.

CALL

Contact us: 8:30 am – 4:30 pm

Monday through Friday

  • 1-877-479-7577, Option #9 – for EVV only
  • Option #1 for all other non-EVV/payroll related questions

EMAIL

MAEVVhelp@tempusunlimited.org

EVV Start Packet Question & Answer Sessions

During the EVV Question & Answer
Sessions you can:

  • Receive answers to any EVV-related question after the Start Packet arrives.
  • Learn more about Exemptions, Devices, Training and EVV Start dates.
  • Learn how to navigate the EVV Webpages.

Zoom Link to access the EVV Q&A Sessions:

https://zoom.us/j/92491137755?pwd=eHFVSHVTWUFXb3d4VGU4RExsRVVjdz09

EVV Guides

Guias EVV (espanol)