MA Transition to a Single FI

Tempus Unlimited Address:
600 Technology Center Dr
Stoughton, MA 02072
Fiscal Intermediary Phone:
(877) 479-7577

Fiscal Intermediary Fax:
(800) 359-2884

Instructions

Get Help

FAQS

Documents

Beginning on January 1, 2022, Tempus Unlimited will become the only Fiscal Intermediary (FI) serving the MassHealth Personal Care Attendant (PCA) and MFP Self-Directed Waiver programs.  All Consumer-employers and PCAs who do not currently use Tempus Unlimited as their FI must complete and return paperwork to Tempus Unlimited FI immediately.  Please see below for instructions.  We at Tempus Unlimited are excited for the opportunity and look forward to serving you.

If you are a Consumer or PCA

• If you currently use Tempus Unlimited as your FI, you do not need to take any action

• If you currently use Northeast Arc or Stavros as your FI, you must complete forms and return them to Tempus Unlimited FI immediately

• You should have received a letter or email with instructions

• If you did not receive a letter or email, please contact Tempus Customer Service at 877-479-7577 or MAFMS@tempusunlimited.org.  Tempus can mail you pre-filled forms.

• You can also download your forms online and email, fax, or mail them back to Tempus:

• Consumer Forms: Consumer Forms – English & Consumer Forms – Spanish

• PCA Forms: PCA Forms – English & PCA Forms – Spanish

Have questions?  Contact Tempus Customer Service at 877-479-7577 or MAFMS@tempusunlimited.org

If you have any questions about the FI transition or need help with your forms, please contact us using the information below:

Tempus Customer Service

Contact us [from 7:30am until 4:30pm, Monday through Friday] at:

  • Phone: 877-479-7577
  • Email: MAFMS@tempusunlimited.org
  • Fax: (800) 359-2884
  • Mail: 600 Technology Center Dr., Stoughton, MA 02072

Please note that completed forms can be emailed, faxed, or mailed back to Tempus using the above contact information

You can also read through our FAQs Tab or starting 10/25/2021, join an Online Help Session:

Online Help Sessions: Starting October 25th

About the Sessions:

Tempus is hosting online help sessions three times per week through December 2021.  At each session, Tempus will explain how to complete your forms and answer questions from attendees.  Sessions are held:

  • Mondays at 4:00 – 5:00pm
  • Wednesdays at 9:00-10:00am
  • Fridays at 12:00 – 1:00pm
How to Join: You do not need to register in advance.  Simply join a meeting using the information below:

Mondays: Wednesdays: Fridays:
Link: Click here Link: Click here Link: Click here
Phone#: 1-408-418-9388 Phone #: 1-408-418-9388 Phone #: 1-408-418-9388
Meeting #: 2631 637 4753 Meeting #:2633 130 8415 Meeting #: 2634 702 7570

General FAQ

Why is this change happening?
  • Moving to one FI rather than three FIs will simplify processes for consumers and PCAs and
    allow EOHHS to more easily oversee the performance and quality of fiscal intermediary
    services. Other benefits include:
  • A single payroll system;
  • A simpler process if Consumers want to transfer to a different Personal Care
    Management (PCM) agency because all PCMs will use the same FI;
  • A simpler process for PCAs who might have to use multiple FIs today but will only need
    to use one FI in the future;
  • A more consistent experience with FI processes and customer service; and
  • Increased standards and accountability for high-quality FI customer service.
When does this change go into effect?
  • Tempus Unlimited will become the single FI for the PCA program in Massachusetts effective January 1, 2022.
Does this impact any other programs?
  • Yes, Tempus Unlimited will also become the single FI in Massachusetts for the SCO, One Care, CDC, VIP and PACE Programs.
I am a Consumer/Surrogate/PCA/DCW. Is there anything I have to do?
  • Not at this time. Your current FI will continue to provide services through the end of 2021. Beginning this summer, Tempus will contact you with instructions and details about forms that you will need to complete.
Will the change to a single FI affect my PCA or MFP Self-Directed Waiver services?
  • No, this change will not affect your services through the PCA or MFP Self-Directed Waiver programs. Similarly, your Personal Care Management agency will not change as a result of the change to a single FI.
Will my payroll schedule change?
  • No, you will remain on the same payroll processing schedule that you have been utilizing in 2021.
Will my authorized hours change due to this transition?
  • No, your authorized hours will not change as a result of this transition.
What if I need to hire a new PCA between now and January 1, 2022?
  • You will follow the same processes you have been with your current FI. There will be no interruption to the PCA hiring process from this transition.

Forms FAQ

Where do I return the forms?
  • Forms can be either faxed or mailed using the fax number and address provided on the cover letter of the packet. You may also email them to MAFMS@tempusunlimited.org.
Can I return the completed forms by email?
If I changed my email address, how can I have the email or packet resent?
  • Please call Tempus or email your request, including updated email address, Current FI, Consumer #, Consumer Name, and PCA Unique ID, PCA Name (if you are a PCA) to MAFMS@tempusunlimited.org.

I need help completing the forms.
  • Please call Tempus for assistance.
What if the Consumer signs with an X, mark or stamp?
  • If the consumer signs with an X, mark or stamp, the signature need to be witnessed by someone other than the PCA.
I received an electronic packet. Can I get the mailed version instead?
  • Yes. Please call Tempus or email your request, including Current FI, Consumer #, Consumer Name, and PCA Unique ID, PCA Name (if you are a PCA) to MAFMS@tempusunlimited.org.
I deleted the password reset email? Can it be resent?
  • Yes, you can go to our website, https://tempusunlimited.org, then go to Portals and choose Paperworkr. Click the “Forgot My Password” link to reset. Please use the same email address we sent the original emails to.
I deleted the email that said my packet was ready.
  • You can still access your packet. Go to our website, https://tempusunlimited.org, then go to Portals and choose Paperworkr. Log in and click on Esignable Packets.
My Esignable packet was sent in English. Can I get in Spanish instead?
  • Yes. Please call Tempus or email your request, including Current FI, Consumer #, Consumer Name, and PCA Unique ID, PCA Name (if you are a PCA) to MAFMS@tempusunlimited.org.
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