FAQs: EVV Training
Please click on a question below:
- Will I Receive EVV Training?
- Is EVV Training Required?
- Will PCAs Be Paid for EVV Training?
- When Do I Register for EVV Training?
- How Do I Register for EVV Training?
- Will EVV Training Be Available in Multiple Languages?
- What Do I Need to Do Before Attending EVV Training?
- Can I Attend EVV Training with My Consumer-Employer or PCA?
- Can I Reschedule My EVV Training?
- Can I Attend More Than One EVV Training?
- How Do PCAs Get Paid for Completing EVV Training?
- What if I Still Have Questions After Attending EVV Training?
Will I Receive EVV Training?
Yes! Every Consumer, Surrogate, and PCA will receive training before it is their turn to use EVV. EVV training will be offered in-person and virtually. Learn more by clicking here.
Is EVV Training Required?
EVV training is mandatory for PCAs. Consumers should also attend training once they receive their EVV Onboarding Packet.
Will PCAs Be Paid for EVV Training?
Yes, PCAs will be paid for completing EVV training.
Please note that PCAs will only be paid for completing ONE EVV training. PCAs can choose to attend more than one training; however, they will only be paid for attending their first EVV training session.
When Do I Register for EVV Training?
You can register for EVV training once it’s your turn to start using EVV.
You will know when it’s your turn to start using EVV when you receive an EVV Onboarding Packet from Tempus FI. If you have not received your Onboarding Packet, you cannot register for EVV training yet.
Once you have received your Onboarding Letter, you should register for EVV training right away. Be sure to attend training BEFORE your EVV start date, to ensure you comply with program rules.
How Do I Register for EVV Training?
If you have received your Onboarding Packet from Tempus FI, you can click here to register for EVV training.
If you have not received your Onboarding Packet, you cannot register for EVV training yet.
Will EVV Training Be Available in Multiple Languages?
Yes. Training sessions will be scheduled in both English and Spanish. Tempus FI will also arrange interpretation for other languages. If you need EVV training in a language other than English or Spanish, please contact Tempus FI to get assistance.
What Do I Need to Do Before Attending EVV Training?
Before attending EVV training, please follow the steps outlined in your Onboarding Letter. It is suggested that you do the following things before your EVV training:
- Make sure you’re not exempt from EVV. If you are exempt from EVV, you should not attend EVV training.
- Make sure you have an email address. For help with creating an email address, click here.
- Decide which device you will use. If you need to redeem a device voucher, click here.
If you are a PCA, you should bring your smart device with you to training (or have your device available if you’re attending a virtual training). You do not need to download the EVV app before your training.
If you want to take notes during the training, you should also bring a pen and paper or a device to take notes.
Can I Attend EVV Training with My Consumer-Employer or PCA?
Yes! Consumers and PCAs are encouraged to attend EVV training together.
Can I Reschedule My EVV Training?
Yes. If you registered for training but need to reschedule, please contact Tempus FI .
Can I Attend More Than One EVV Training?
Yes. However, attending more than one EVV training is not required and PCAs will only be paid for completing ONE EVV training. PCAs will not be paid for more than one training, even if they choose to attend more than one training.
How Do PCAs Get Paid for Completing EVV Training?
If you are a PCA, you will be paid automatically after completing your mandatory EVV training.
Please note: you must complete the training registration process before you attend your EVV training. If you do not register for training – for example, if you forget to register and just show up at an in-person training – Tempus FI will not know to pay you.
If you attended EVV training but have not been paid, please contact Tempus FI .
What if I Still Have Questions After Attending EVV Training?
If you still have questions, don’t worry! We are here to help. Please visit our Get Help page to ask for assistance.